cascobayfurniture.com

1/22/12-Hi Robert and Kristina, I got delivered the love seat, chaise and chair. We love them. One Manchester Left-Hand Facing Loveseat and one Right-Hand Facing Chaise, and, one Chair & 1/2, in Brompton Cocoa with Wedge Feet. Thanks,

- Wen-Chih, San Diego, CA

1/18/12- Rob, Our Sectional arrived on Saturday and we love it! Thank you for building such a beautiful piece of furniture..Machester L sectional with two cocktail otttomans in Brompton Cocoa with nailhead trim... Thanks!

- Vince, Avon, CT

1/16/12-Hi Kristina! Just wanted to let you know that we received our couch yesterday... Bradford Sofa from our 8 Way Hand Tied Collection... just in time to sit on it to watch the Giant's game! It's GREAT! We love it! THANKS!

- Judy, New Milford, NJ

12/11/11 - Just received my two studio Madison sofas yesterday and I wanted to let you know how pleased I am with the quality. I have already received tons of compliments and am looking forward to more. Thank you for your great customer service and timely delivery (can't wait to show them off for the holidays)!

- Adam, Sacramento, CA

11/23/11 - Hi Robert, I am completely pleased with the quality and style of the sofas - they are exactly what I wanted and they turned out better than I imagined. You have been a pleasure to work with and I'd readily recommend you. Have a great Thanksgiving! Best Regards,

- Mary, Woodcliff Lake, NJ

Robert, I just wanted to write you and tell you how absolutely tickled pink I am with the couch and love seat. (Manchester sofa and love seat in Bromton Vintage) They are works of art and so comfortable. I am so impressed with the construction and style. I honestly didn't think 'they' made furniture like that anymore. I walk by them all the time, admiring them from every angle! Well, enough gushing. Thank you for your help to select the perfect pieces and props to the master craftsmen who made them. I feel privileged to own such magnificent furniture. thanks again!!!

- Sabina, La Cruces, NM

Robert was one of the most decent and responsible (and responsive) online sales people I have ever dealt with (and I've made a ton of online purchases). And the furniture, (The Manchester set) was everything we could have hoped for and more - beautiful, solid, well-constructed, ridiculously comfortable, and holds up to a big family using it in our family room many nights a week. We can't recommend Casco Bay highly enough (and no, I promise, we're not friends or family or colleagues of anyone connected to the company - just customers telling it like it is.

- A. Ames, Redding, CT

Robert - I can't remember the last time I felt it was appropriate to be effusive in my praise of a sales person (I am, after all the customer!). However, in this case I'm happy to make an exception. Throughout the entire process you were incredibly helpful and instructive and made the whole deal painless as possible. Thank you again.

- R. Taylor, New Market, Ontario

Dear Robert, I just wanted to take the time to thank you for your wonderful service! The couch, chair and a half and ottoman arrived a few weeks ago - and they are truly beautiful. You were right - the workmanship and quality are amazing. Thank you for being so patient with my many calls inquiring about my order status. I will surely recommend your company to anyone who asks! Sitting comfortably,

- L. Grigsby, Pomona, CA

Hi Robert, The couch & chair arrived last night and we absolutely love them!! (Manchester sofa and chair in Army Canvas Charcoal). The delivery guys were wonderful. Thank you again for beautiful couches and your quick responses on everything!! Best,

- Elissa, Tuckahoe, NY

I just wanted to drop you a line to say THANKS!!!!!!!!!!!! The chairs and ottoman (Boston Chairs and ottoman in Brompton Cocoa) arrived yesterday, promptly well wrapped, so no damage. They are absolutely fantastic, I am very pleased with them all. Sun delivery were super guys, very organized, professional and polite. My whole experience with you has been amazing, I have been telling all my friends about you! Please do send me a link to leave my opinions, I will be very happy to sing your praises. Sincerest thanks and best wishes,

- Wendy J., Houston, TX

Hi Robert, Just wanted to let you know we took delivery of our couch this past Sunday. We LOVE it!
It is the perfect color and fits perfectly where we planned to put it... also love the throw pillows, they look great made up and go great with the couch. Having never ordered something like this on-line I was a little apprehensive but have to tell you I would do it again in a heartbeat. Peace Transport were great too. Hope you are enjoying Spring in Maine, FINALLY! Our snow has finally melted but the guys from Peace got to see what was left of it and got a kick out of it. Thanks again!

- Judy, Queechee, VT

Dear Robert, Just got the matching Chair and a half for my leather sofa last weekend on Sunday. I LOVE IT!!! And just in time for the Super Bowl as well. That's the second item I've purchased from your company and I've been extremely impressed with the quality of your product. You've always been extremely easy to talk to over the phone as well. Keep up the great customer service and if you'd ever like me to serve as a recommendation, feel free to drop my email to someone. Thanks so much!

- James, Fresno, CA

Dear Robert, I'm sorry about the delay in writing to tell you that the lovely leather sofa (Bristol tufted queen sleeper) arrived safely at 6:30 AM on last Friday. They were scheduled to deliver it on Thursday evening but ran into a mechanical problem of some sort. From what my neighbor tells me, they arrived late at night and spent the time till 6:30AM across the street in an empty lot. Anyway, they were very careful with the delivery and they even moved the old sofa into the garage for me. The new one is downright elegant and looks perfect in the den. Thank you ever so much. Sincerely,

- J. Hinckley, Cape Coral, FL

Just want to let you know my couch came safe and sound! WOW is it amazing. So beautiful. Worth the wait. I also want to let you know how happy I am with Peace Transport. They were so helpful and professional. I have already recommended you to a friend and will definitely use you in the future. (Madison 90" sofa in Brompton Cocoa) Regards,

- Julie. East Northport, NY

Robert, Got my furniture Saturday 12 noon. Absolutely beautiful! The guys from Peace Transport were great and wasted no time. Very nice guys! Would recommend them next time. Thanks for getting it done. Thanks again!

- John B, Sulligent, AL

Hi Robert, I did picked up my order as arranged. Thank You very much for your business. It`s been a pleasure dealing with You and Asha. (This customer chose to pick up his order at the factory) I`ll certainly recommend you and your company to my friends.

- Yuriy, Kanata, ON, Canada

Robert, I want to thank you for the great customer service I received in dealing with you guys. The Madison sofa arrived with no damage and the delivery service that you guys do business with are very friendly. As expected, the quality of the couch seems to be on par with the more prominent furniture brands out there (RH), in fact yours maybe even a better quality AND for a better price. I want to thank you guys again and I WILL be doing business with you guys in the future. I'm considering the Madison chair at the moment.... until next time,

- John, Harey, LA

Robert, I received my order on Sat. Feb. 12th. The furniture is beautiful ,I am very pleased. (Jennifer slipcover sofa and two chairs) The gentlemen from the delivery company were very nice. They gave me a 4 hour window and were here in the middle of that time frame. They were both very polite and extremely careful with the handling of the furniture. They unwrapped and placed it in my home were I chose to have it go. To date I have not received the warrantee and hope to be receiving it soon ( We send this warranty upon delivery). I am very pleased with your knowledge of the furniture you sell and the delivery method. I will be more than happy to recommend you to others. Thank you so much,

- Louise, Kensington, CT

Dear Robert, Thank you so much for the wonderful customer service. You were so helpful and kind. I was traveling right when the new cushions came and forgot to thank you. I would do business again with your company because of you. Thank you so much!!!

- P. Wolny, Camarillo, CA

Dear Robert, Got my new slipcovered furniture (Marisol Extra Deep Sectional) and have been enjoying it soooo much. It is beautiful and more comfortable than I ever dreamed it could be. It is perfect and I am thrilled. Thank you for helping me with me order. Everyone that sees my furniture wants it. Sincerely,

- Jela, Columbia, SC

Dear Robert, We just received the recliner and its excellent. We love it. Its everything you described! It was totally worth the wait. (This customer purchased the Boston Recliner. His order was delayed due to a leather delay) Thanks,

- Eddie, Locust Valley, NY

The ottoman is fantastic. Once again, thanks for the great service. Is there any particular website I can use to let masses know they can get quality furniture AND great service from Casco Bay, which can be tough to come by in the furninture business. It seems like people only leave feedback when things go wrong and that's just not right. Thanks again, Robert. You've been a pleasure to deal with and I really apreciate the great service, not to mention the fantastic couch and ottoman!

- J. Fritz, San Ramon, CA

Robert, I just had to thank you again for your expert advice on the chair pad replacement, It is on the frame andlooks great, the color is just perfect with the other furniture. I'm so pleased, I just can't say enough. So it was a super purchase from a great salesman. (Relaxr style glider replacement cushion) Bye,

- Jan, Lawrence, KS

Robert, The delivery of the sofa (Manchester) went well. The sofa is just as you said it would be- well constructed and beautiful! During this process, we have appreciated your customer service and professionalism.... The delivery guys were extremely nice and did a good job. We would order from you again.

- C. Schafer, Noblesville, IN

I am so happy I came across your business! It has been extremely pleasing!! Thank you again Robert and I hope you are up and around very soon!!( Robert had knee surgery) ...Thank you Robert..and for the extended warranty!!

- K. Boyd, Seattle, WA

Robert - We received the couch late late last night. You were right - I am very happy with how it turned out. Thanks so much! (Madison corner sectional)

- S. Yoon, Chaple Hill, NC

Hi Robert, The slip cover chair and ottoman were delivered on Friday last week. It's exactly as ordered and without any flaws that I could see. We delivered it to our client on Sat and they were very happy with both pieces. I am very pleased with the service that you provided and would not hesitate to order with your company again. Thank you for the wonderful customer service. Best regards,

- M. Pelletier, Nassau, NY

Robert, So far my experience with your company had been simply flawless. I appreciate your great customer service as I think that is more important then the sale. Thanks again,

- M. Pelletier, Nassau, NY

Dear Robert, I wanted to let you know how pleased I am with my (slipcover) ottomans. They match my chairs perfectly. I received my order quickly and easily. If you keep giving me great deals, good service and free delivery, I will definitely keep sending my business to you! Thanks again!

- B. Schaumburg

Robert I just wanted to say thanks for sending the Leather Doctor over to fix my sofa. She did a great job and it looks perfect. I consider this matter closed now. And I want to personally thank you for your great service and desire to make me satisfied with my purchase. (This customer had a manufacturers defect in the leather on the back of his sofa. It was repaired in his home).

- C. Follet, Merritt Island, FL

Robert, It was so great doing business with you. Our sofa, chair and rocking chair were delivered to our camp in the woods of northern Maine. The shipper arranged delivery with our builder, since we live in Chicago and everything went without a hitch. I would use your company again. The Mansfield furniture looks perfect. Thank you again.

- T. McNulty

Robert, I am very happy with the Manchester Leather Set, and the small repairs that were completed (there was some minor transit damage that was repaired in the customers home by a highly qualified leather tech.) My wife and I appreciate all your efforts to elevate our concerns during the ordering and delivery process. We most definitely will recommend your services and hopefully purchase more items in the near future. Thanks,

- G. Dasilva, Toronto, Canada

Robert, Couches arrived safely. They are great. Let me know if you are running any specials on the tufted leather couches in the future.We might have space for one more.

- M. Ventura, Atlanta, GA

Robert, thanks for all your help (on the purchase of our Jennifer slipcover sofa). The sofa is beautiful. I'm very pleased.

- C. Follet, Merritt Island, FL

Merry Christmas and Happy New Year Robert!
Just wanted to drop you a note to let you know my chair cover arrived some time late on Christmas Eve. We didn't find the package until today...Christmas....was so happy and it makes that tired old chair look young again! It is beautiful. I had no trouble putting it on, .... It worked well and looks real good. Sitting in it is soooo much more comfortable! Thank you for all your help in getting it here......it was worth waiting for. (We sell replacement cushions for Relaxr chairs)
Sincerely,

- B. Kaucher, Holt, FL

Hi Robert,
I received the mirror late Wednesday night. It's in perfect condition, and I'm very happy with the quality and look. Thank you very much for all of your help. I've been very pleased with your service! I'll be sure to visit your website and to recommend others when looking to buy more furniture and accessories.
Happy Holidays!

- C. Alidae, San Marcos, CA

Hi Robert,
I just wanted to say thanks for making this purchase a very positive one. You did everything you said you would and we are very happy with the chairs. I'm enjoying sitting in one of them as I write. (Tor Norwegian recliner) Nice job!

- S. Owasco, New York, NY

Our sofas were received from the transport company yesterday morning. They are perfect. We are pleased with every step of the process of doing business with Casco Bay Furniture and will certainly tell our friends and family. The transport company communicated with us well and even came very early in the morning to accomodate our work schedules...and in time for Thanksgiving. The family will have somewhere to sit! Thank you so much for everything. It has been a pleasure doing business with you.

- T & L. Dickinson, Florence, SC

Robert,
The sofa, (The Madison Studio 73" Sofa), is beautiful! It's a shame delivery was delayed because the sofa is soooo nice! I'm really excited to have guests next week! Thanks for working so hard for me on this!!! I really appreciate it!

- C. Greenburg, New York, NY

Robert,
I received my fabric order and its beautiful. Thank you as always for being so helpful and quick. Thanks again.

- J. Bethany, OK

Robert,
Just wanted to let you know that we got the sofa (Madison Sofa) yesterday and it looks GREAT. We are very pleased with the quality of the materials and craftsmanship and thanks for always answering the phone. Thanks a Million.

- J. Roberts, Oklahoma City, OK

Hi Robert,
We received our Manchester sofa on Thursday and love it. Thanks again for your help in making this purchase.

-D. Adler, Stores, CT

Robert,
We just received our (Madison) sofa and its great. It is as good as you said it would be. I am just wanted to thank you.

-R. Jones, Austin, TX

Hello Robert,
I just want to thank you for the prompt service. I have received my Uttermost order and it is great! Thank you.

-S. Goodwin, Ilderton, Ontario

Robert,
We got our furniture today (Jennifer slipcover sectional, sofa and ottoman) and we love it. Its perfect. Thank you so much. It looks great. The colors are beautiful. The measurements are perfect. It looks like it was made for the room. My husband loves the way it sits. The people that brought the furniture were great and very professional. It was everything I had hoped for. I love it!Folow up: Robert I have decided to order a second set of slip covers. I saw these swatches and thought they were worth a look, too. Thank you so much. Again, we love our new furniture and it was worth the wait to get to you and have your help in getting what I wanted.

-C. Walker, Kitty Hawk, NC

Hi from Port Charlotte, Florida.
My chair arrived today (Norwegian Tor Recliner). I am very pleased with it. I also want to thank you for your patience with all my concerns and questions. I would recommend you to anyone interested in buying leather furniture. Thanks again.

-Jackie

Hi Robert,
Sofa (Manchester) is in house and looks fantastic, thank you for this.

-D. Moore, NY, NY

We received our Manchester sofa and love seat. The set is very well made. Its a very good quality. Its really beautiful. We are very pleased. Thank you for all the time you spent with us.

-K. Quinn, Raynham, MA

Hi Robert,
We just got our Madison sectional and do love it! Thank you so much for all your help. Sincerely,

-V. Conway, Valencia, CA

Robert,
I received my (Madison) sofa the first week of July - I am very happy with your product. Thank you.

-C. Williams, Bozeman, MT

Robert,
Just wanted to let you know that I received the sofa this week. Love it! Exactly what i was hoping it would be. It was a pleasure doing business with you - good customer service, good product and quick delivery. I'll be sure to direct any friends or family that are in need of furniture to your website. Thanks again and take care,

-R. Gundersdorf, Lafayette Hill, PA

The slipcover chairs arrived this a.m. in great condition and they are fabulous. We really like them. Thank you for your help in finding them for us.

-C. Heuchert, Waynesboro, VA

Robert,
I received my 2 Sven Norwegian Chairs. I am missing two of the long bolts for one of the ottomans. Please FEDEX them out by Wednesday. Otherwise, the chairs are very beautiful! ... Folow up: Thanks again, Robert, the chairs are awesome!

-A. Cramp, San Diego, CA

Our Madison sofa arrived and fits perfectly. We're extremely satisfied with our purchase. It's everything we wanted: deep, wide, comfortable and handsome. I'll most definitely recommend your product and services to anyone in search of a quality sofa.

-M. McCoy, Fort Washington, MD

Received the Fifth Avenue leather set yesterday. Beautiful!

-C. Katzberger, Las Vegas, NV

Robert,
Thank you for being faithful in pursuing the replacements parts for us. The sponsors loved the uttermost urns, and are willing to wait for the lids to complete the sets. I will tell them that they can expect replacement lids from us as soon as they arrive.We hope to work with you again. You have proven to be very professional.

-S Kohler, Springfield, MO

We received our Manchester sofa and we love it. It is really very well made. We're saving up to buy another piece. Thanks for all your help.

-A. S. John, Denver, CO

We received our Madison Sectional yesterday. It's beautiful. Its Awesome. Its really great. We have fires here in Santa Barbara and we have friends staying with us. It worked out really well.

-S. Weddle, Santa Barbara, CA

We received our chair and we absolutely love it. We realized that the fabric was out of stock and it took a little longer than expected but it was worth the wait. Thank you for following through and answering all of our questions.

-D. Macaulay, North Reading, MA

Dear Robert,
Thank you , our lamps arrived today. I am very pleased with your product, efficiency, and communication. I will order from you again and pass along your information to my friends.

-A. Polka, Loveland, CO

We received our Maddison Sofa today. It was perfect. We love it. The delivery service was great. I have recommended you to one of my friends. She will be calling you.

-E. Williamson, Vail, CO